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General Troubleshooting

If you are having trouble with Blackboard, here are a few general troubleshooting steps to take:

Browser Steps

  • Clear Your Browser's Cache. Sometimes errors are experienced due to cached files by your browswer. Learn how to clear your browser's cache here: Windows | Mac

  • Use a Different Browser. See if you experience the same issue in a different browser. For Windows users, try Internet Explorer or Firefox. For Mac users, try Firefox or Safari. If the issue goes away, it is possible your issue is due to how the original browser you used is configured. UTC Online recommends both Windows and Mac users use the latest version of Mozilla Firefox.

  • Check Your Browser's Configuration. Check if your browser has JavaScript, cookies, and SSL enabled. Some functions in Blackboard also require pop-up window blocking to be disabled. See this page on how to configure your browser.

  • Update Your Browser. Make sure you are using the most recent version of your browser. Consult your browser's help documentation on how to update it.

  • Windows Internet Explorer Users. If you use Windows Internet Explorer with Blackboard, UTC Online recommends you use the following two settings. Internet Explorer version 8 users also may benefit by enabling Compatibility View with UTC Online's implementation of Blackboard.
    1) Use the "Every time I visit the webpage" cache setting (how to)
    2) Set your security settings to "Medium-high": Tools menu > Internet Options > Security tab > select "Internet" zone > set to "Medium-high" (or lower) > click OK > restart Internet Explorer

Java Steps

  • Clear Your Java Cache. Since Blackboard relies heavily on Java, sometimes errors are experienced due to cached Java files on your system. Learn how to clear your system's Java cache here: Windows | Mac

  • Update Your Java Version. Since Blackboard relies heavily on Java, it is important to make sure your version of Java is up-to-date. Learn how to update your version of Java here: Windows | Mac

System Steps

  • Update Your Operating System. Keeping your operating system patched with the latest updates and security patches is essential for a number of reasons. Learn how to update your operating system here: Windows | Mac